AI / LLM Engineer
About the role
Datamatics in Pasig wants an AI / LLM engineer to build the intelligence layer for customer-management and digital-experience use cases. The work is agents, chatbots, and voice-bots, with grounding, guardrails, and evaluation.
What you'll do
- Design and iterate AI agents, chatbots, voice-bot workflows, and agent-assist capabilities from approved use cases.
- Implement prompt design, retrieval-augmented generation, tool calling, conversation state, and structured outputs.
- Build grounding, guardrails, refusal behavior, escalation paths, and human-in-the-loop controls.
- Create evaluation datasets and measure answer quality, task completion, groundedness, hallucination, latency, and model cost.
Requirements
- The posting asks for a bachelor’s degree or equivalent practical experience in a related field. The visible qualifications continue into experience with LLM patterns, RAG, and tool calling.
- Able to integrate approved model and cloud platforms such as Gemini, Vertex AI, or OpenAI through maintainable interfaces.
- Collaborate with solution architecture, software, and operations to connect knowledge sources, APIs, and contact-center channels.
- Document technical decisions, known limitations, test evidence, and operational guidance.
About Datamatics
Datamatics is hiring in Pasig for an engineer who builds and evaluates agent, chatbot, and voice-bot workflows for customer-management use cases.
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