Senior Customer Support & AI Operations Lead

About the role

Own an AI-powered customer support operation: handle the cases the AI cannot, improve how the AI responds, and write the SOPs that keep it running.

What you'll do

• Own the customer support operation end to end
• Handle the cases the AI cannot resolve
• Continuously improve how the AI responds and performs
• Build the SOPs that keep the AI support operation running and turn feedback into business insights

Requirements

• Has built an AI-powered customer support function, or played a major role in shaping one
• Can work largely independently
• Experience turning customer feedback into operational changes

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