Process Intelligence & AI Enablement Specialist - Return & Refund

About the role

Shopee Process Intelligence and AI Enablement Specialist for Return and Refund, turning operational SOPs into AI-ready workflows and validating AI outputs. Applying may require a LinkedIn account (inventory listing).

What you'll do

• Transform operational processes, policies, and SOPs into structured, scalable, and AI-ready workflows
• Analyze complex operational workflows and create structured process maps and decision trees
• Design knowledge frameworks that support automation, AI assistants, intelligent workflows, and future LLM-based solutions
• Validate AI outputs, audit process accuracy, and maintain governance standards for AI-assisted operations

Requirements

• Strong process mapping expertise
• Experience with low-code/no-code solution design and AI enablement
• Ability to validate AI outputs and maintain governance standards
• Return and refund operations context

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