AI Solutions & Delivery Specialist

About the role

AI agents for customer conversations. Every agent is AI.

What you'll do

• Scope use cases with clients during discovery and turn them into a buildable agent design.
• Build and configure conversational AI agents across voice, chat, and email, including flows, prompts, knowledge, and escalation.
• Take deployments through pilot, implementation, UAT, go-live, and optimization.
• Analyze production conversations and performance data to find failure modes and improve the agent.
• Write reusable playbooks and delivery standards.

Requirements

• 2 or more years designing, building, testing, or optimizing conversational AI agents such as voicebots, chatbots, or AI customer-service agents.
• Experience in SaaS or a related industry such as B2B tech, IT services, or contact-center platforms.
• Hands-on conversation flows: prompts, branching, fallback, and escalation.
• Experience testing agents by reviewing conversations, finding failures, and implementing changes.
• Available to work hybrid in Makati.

About Tenext.ai

Tenext is a Filipino-owned company building AI agents that answer customer calls and chats for banks, insurers, and other institutions.

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