Quality Operations Lead (Multimodal Annotation)
About the role
Manage day to day quality operations for multimodal AI annotation projects. Reporting to the Quality Manager, you will lead QA teams, monitor quality performance, resolve issues quickly, and ensure deliverables meet client standards within tight turnaround times.
What you'll do
- Lead Senior QA Leads and QA Leads across shifts.
- Set review priorities, sampling plans, and quality coverage.
- Implement audits, scoring rubrics, and calibration processes.
- Track accuracy, agreement, error rates, review throughput, and turnaround time.
- Identify root causes and drive corrective actions with Team Leads.
- Resolve guideline related questions and document decisions.
- Share quality insights after each delivery.
- Report quality performance to the Quality Manager.
- Support client reviews and quality based incentive programs.
Requirements
- 5 to 7 years of overall experience, including 2 to 3 years leading QA or quality operations teams.
- Strong knowledge of sampling, auditing, calibration, and root cause analysis.
- Excellent attention to detail and ability to identify systemic issues.
- Strong communication and stakeholder management skills.
- Experience in annotation, data labeling, or AI training data projects is preferred.
About Turing
Turing is an AI company based in San Francisco that works with the world's leading AI labs to make their models better at reasoning, coding, languages and more. It also helps businesses build real AI systems, and it works with talent from over 100 countries.
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