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AI-Powered Customer Service & Operations Specialist
About the role
Senior remote role that both handles live customer support and owns how an AI support system is evaluated, corrected, and improved. Pay stated as 8 USD per hour.
What you'll do
- Manage inbound customer inquiries across email and support channels.
- Monitor, manage, and resolve support tickets.
- Investigate failures in the AI customer-service system, refine rules, and close the loop between customer feedback and system accuracy.
Requirements
- Someone who has genuinely helped build an AI-powered support system from the ground up, or played a major role in shaping one.
- Full-time, Monday–Friday, on PST business hours.
- Compensation: 8 USD per hour.
About OnlineJobs.ph
Hiring client posting on OnlineJobs.ph — company name not disclosed on the public listing.
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