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AI Ops Specialist
About the role
Cognizant is hiring an AI Operations SME in Muntinlupa to be the escalation point for complex AI and agent failures, diagnosing prompts, context, workflows, tools, policies, and agent behavior.
What you'll do
- Serve as the escalation point for complex AI-related issues that cannot be resolved through standard operational playbooks.
- Diagnose failures involving prompts, context, workflows, tools, policies, and repeated agent behavior.
- Perform structured root-cause analysis of recurring AI workflow issues using logs, context, and supporting information.
- Differentiate AI or model failures from data gaps, policy gaps, workflow issues, and tool failures.
- Reproduce issues and document findings clearly for Product and Engineering.
- Develop and maintain troubleshooting guides, knowledge articles, and operational playbooks.
- Support prompt testing, regression testing, edge-case validation, AI evaluation, and defect reproduction.
Requirements
- 5 to 8 years of experience in AI operations, automation, product operations, QA/testing, or technical support.
- Strong hands-on experience using Generative AI, including prompt and context engineering.
- Experience troubleshooting complex AI or automated workflows and performing structured root-cause analysis.
- Understanding of AI agent behavior, including agent actions, tools, guardrails, retries, workflows, and escalation logic.
- Demonstrated experience resolving complex workflow or system failures.
- Experience creating troubleshooting documentation, knowledge articles, or operational playbooks.
About Cognizant
Cognizant is hiring an experienced AI operations specialist to support operations, product, and engineering when AI agents fail.
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