Sr Quality Assurance Analyst
About the role
Dexcom in the Philippines wants a senior quality analyst who builds and maintains AI categories for speech and text analytics in the contact center, then turns those signals into coaching and process fixes. The posting requires more than three years of quality-assurance experience and hands-on AI or machine-learning work.
What you'll do
- Build and maintain AI categories and score components for speech and text analytics
- Turn contact-center signals such as escalations, silence, and policy breaches into recommendations with owners
- Align AI outputs to the QA scorecards and check that they hold
- Run experiments and use AI-enhanced analysis to find root causes
- Recommend process, policy, knowledge, training, or automation fixes
Requirements
- Equivalent experience in analytics, AI, or customer-experience automation is required
- More than 3 years of quality assurance in a technical and/or medical setting
- Hands-on AI or machine-learning work for NLP, speech analytics, conversational AI, and predictive modeling
- Knowledge of ethical AI and bias detection is a plus
About Dexcom Philippines
Dexcom makes continuous glucose monitors and is extending that work into broader health insights.
AI Alerts shares third-party job opportunities for informational purposes only. We are not the employer and are not involved in the hiring process. Always verify the company and role through official channels before applying, and never pay to apply, train, onboard, process documents, or secure a job offer. Legitimate employers do not ask applicants for money. Read our Terms to learn more.