AI Analyst

About the role

As an AI Analyst / Consultant at ING, you'll connect business challenges with innovative AI solutions and help stakeholders unlock the potential of Generative AI across Wholesale Banking.

What you'll do

• Facilitate workshops to identify and assess AI opportunities.
• Analyze business processes and recommend AI-driven improvements.
• Translate business requirements into functional and technical solution designs.
• Advise stakeholders on Intelligent Automation, Microsoft 365 Copilot, and Copilot Studio.
• Develop business cases, value assessments, and supporting documentation.
• Track benefits realization and performance metrics.
• Support AI adoption and change management initiatives.

Requirements

• 4–8 years of experience in consulting, business analysis, automation, or process improvement.
• Strong analytical and problem-solving skills.
• Familiarity with Generative AI, prompt engineering, and AI-powered productivity tools.
• Understanding of LLMs, grounding techniques, and context management.
• Knowledge of Microsoft 365 Copilot and Copilot Studio.
• Strong stakeholder management and communication skills.

About ING Hubs Philippines

ING Hubs Philippines — ING's global delivery center in the Philippines.

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