Technical Customer Success Manager
About the role
We are looking for a Technical Customer Success Manager to become one of the most technically capable members of the Customer Success team. You will work directly with customers to investigate and resolve complex issues involving APIs, SQL, JSON, integrations, and data flows, rather than simply passing problems to Engineering. This is a strong opportunity for someone who enjoys combining hands-on technical troubleshooting with customer interaction and wants to build deep expertise in a growing SaaS product.
What you'll do
- Serve as the technical point of contact for your accounts, handling data queries, API/integration troubleshooting, and JSON-based configuration support independently and with confidence
- Guide customers through API implementations, including authentication, data mapping, and error handling
- Work with customer data structures (HRIS, case management, etc.) to ensure clean ingestion and reporting accuracy
- Diagnose complex issues across systems, logs, and data flows — not just UI-level problems
- Partner with customer IT teams on security, data governance, and integration best practices
- Act as a credible technical voice in customer conversations, able to engage meaningfully with both HR practitioners and IT or systems administrators
- Develop deep, working knowledge of AllVoices' product capabilities, configurations, and underlying logic — enabling you to independently diagnose issues, answer complex customer questions, and resolve problems directly with the customer
- Full lifecycle ownership of an Enterprise book of business — renewals, expansions, upsells, risk mitigation, and ongoing value delivery
Requirements
- +5 years of experience in Technical Support, Technical, Implementation, Solutions Engineering, Customer Success Engineering, or a similar role.
- Hands-on experience with SQL and data validation.
- Strong understanding of JSON and API troubleshooting.
- Experience working with REST APIs, GraphQL, or similar integration technologies.
- Ability to investigate technical issues using logs, API responses, and system behavior.
- Ability to solve customer-facing technical problems independently.
- Strong problem-solving and communication skills.
- Advanced English.
About Near
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
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