Sales Development Representative (AI Operations)
About the role
Cognizant’s Quezon City posting is titled like a sales role, but the body is an AI workflow analyst seat: monitor AI queues, review outputs, and step in when the system needs a person. A joining bonus is mentioned for people who started on November 10.
What you'll do
- Monitor AI queues, alerts, and operational workflows.
- Review AI-generated outputs and identify issues that need a person.
- Provide guidance to AI agents, handle exceptions, or escalate.
- Perform the human steps and return the task to the AI workflow.
- Document recurring issues, edge cases, shift handovers, and escalation reports.
Requirements
- Excellent written and verbal communication.
- Practical proficiency with AI tools such as ChatGPT, Microsoft Copilot, Gemini, or similar.
- Experience with AI-powered workflows, AI-assisted processes, AI agents, or automation.
- Strong judgment when handling exceptions, and the ability to follow SOPs and playbooks.
- Experience in recruitment operations, talent acquisition, sales operations, customer operations, trust and safety, risk, compliance, or quality assurance is preferred, not required.
About Cognizant
Cognizant is hiring in Quezon City. The posting title says sales development, and the body describes an AI workflow analyst who reviews AI outputs and handles exceptions.
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