AI Engagement Manager
About the role
AI Engagement Managers own the relationships with Pareto's most important accounts. The clients are AI labs and model builders using Pareto's data pipelines to train next-generation models. You work directly with researchers, TPMs, and PMs at organizations like Anthropic and GDM, understand what they're building, and make sure Pareto is the execution partner they call first. This is account management with real technical depth. You own renewal, expansion, and account health. You catch problems before they surface and spot growth before the client thinks to ask. That's the job.
What you'll do
- Own a portfolio of flagship AI lab and model-builder accounts as the primary point of contact
- Build relationships across researchers, PMs, TPMs, vendor ops, and procurement at each account. Multi-threaded, not single-contact.
- Partner with Product, Delivery, and Engineering to design solutions covering data labeling, evals, RLHF, and red-teaming workflows
- Drive renewal and expansion. Own timing, stakeholder alignment, and commercial outcomes.
- Keep living account plans that surface risks, track active use cases, and flag growth paths before they go cold
- Work with Sales on handoffs and with Delivery to show up as one team to clients
- Bring structured customer insights into roadmap planning with Product and R&D
Requirements
- 2+ years in customer-facing roles with technical buyers: Engagement Management, Strategic Accounts, Customer Success, or product-adjacent ML/data roles
- Experience managing complex multi-stakeholder accounts, preferably at AI labs, model builders, or R&D-driven organizations
- Working knowledge of ML and data workflows: data labeling, evals, RLHF, red-teaming, or adjacent areas
- Demonstrated ability to lead solution design and scoping alongside Delivery and Operations
- Experience owning or co-owning renewals, expansions, and commercial outcomes
- Strong written and verbal communication across researchers, PMs, executives, and procurement
About Pareto AI
Pareto AI builds ethical AI training data platforms in partnership with researchers at Anthropic, Character.AI, Imbue, Stanford, and UPenn, enabling skilled talent worldwide to collaborate with AI developers on building next-generation models.
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