← All jobs
AI Operations Engineer, CX
About the role
Hands-on CX AI Operations Engineer for Reap's production support agent. Own Independently Resolved Rate by diagnosing failures, rewriting workflows, and shipping changes. Philippines/APAC with Hong Kong-hours overlap.
What you'll do
- Analyse ticket-level and aggregate performance to find why the AI agent fails to resolve independently
- Design, write, and deploy natural language workflows that raise resolution rates while holding tone, accuracy, and compliance
- Tune guardrails, business contexts, and escalation logic
- Test rigorously before production — simulation, staged rollout, and rollback
- Collaborate on MCP integrations and write low-code JavaScript tool functions to extend agent capability
Requirements
- 3+ years in customer experience operations, support operations, conversation design, or automation operations
- Direct hands-on experience configuring and improving an AI or automated support agent in production
- Strong analytical ability with support data
- Low-code fluency: JavaScript functions, JSON, REST APIs, webhooks, and an automation platform such as n8n, Make, or Zapier
- Excellent written English
- Meaningful daily overlap with Hong Kong time (UTC+8)
About Reap
Reap is a global payments company offering stablecoin-enabled corporate cards, payouts, and embedded finance APIs.
AI Alerts shares third-party job opportunities for informational purposes only. We are not the employer and are not involved in the hiring process. Always verify the company and role through official channels before applying, and never pay to apply, train, onboard, process documents, or secure a job offer. Legitimate employers do not ask applicants for money. Read our Terms to learn more.