Contact Center AI Solution Consulting Manager

About the role

Taguig consultant who designs and scales Google CCAI / Dialogflow CX / Vertex GenAI contact-center solutions for Accenture clients.

What you'll do

• Provide CX solutions with Google CCAI products such as Dialogflow CX, Agent Assist, and Insights CX
• Apply Google GenAI products such as Vertex AI, Gemini, Generators, Playbooks, and LLM Agent Assist
• Co-lead the Google Contact Center offering and grow delivery talent
• Design, build, and implement initiatives that enhance client business performance

Requirements

• Experience with Google CCAI / Dialogflow CX contact-center products
• Knowledge of Google GenAI (Vertex AI, Gemini, Playbooks, LLM Agent Assist)
• Consulting experience designing and implementing customer, sales, and service transformations

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