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AI Recruitment Specialist
About the role
AI collaborate. As an AI Workflow Analyst, you'll serve as a critical human decision-maker within AI-powered operations, ensuring accuracy, quality, and risk control across automated workflows.
What you'll do
- Monitor AI-driven workflows, task queues, alerts, and operational dashboards.
- Review AI-generated outputs for accuracy, quality, compliance, and potential risks.
- Determine the appropriate action when AI encounters exceptions, including providing guidance, taking manual action, or escalating issues.
- Act as the human-in-the-loop to ensure AI-powered processes remain efficient, accurate, and aligned with business requirements.
- Execute human-dependent workflow steps and seamlessly return tasks to automated processes.
Requirements
- Excellent written and verbal communication skills.
- Hands-on experience using AI platforms such as ChatGPT, Microsoft Copilot, Gemini, Claude, or similar technologies.
- Experience working with AI-assisted workflows, automation tools, AI agents, or digital operations environments.
- Strong analytical thinking and decision-making skills, particularly when managing exceptions, escalations, and ambiguous scenarios.
- Ability to assess output quality, identify risks, and apply sound judgment based on established guidelines.
About Cognizant
Cognizant is hiring in Quezon City for a person who reviews AI-powered operations and steps in when the system needs a human decision.
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