Healthcare Administrative Assistant
About the role
Our client is seeking a Clinical Administrative Assistant to provide remote administrative, patient support, and clinical coordination for a growing UK-based healthcare practice. In this role, you'll support patient communications, appointment scheduling, clinician diaries, and day-to-day administrative operations, enabling the clinical team to focus on delivering exceptional patient care. This is a proactive operations and patient support role, ideal for someone who thrives in a fast-paced healthcare environment.
What you'll do
- Patient Communication & Appointment Coordination
- Manage patient enquiries via phone, email, and online platforms.
- Schedule, reschedule, and coordinate appointments and clinician diaries.
- Send appointment reminders and follow-up communications.
- Maintain appointment utilization through effective diary management.
- Assist patients with registration and general administrative enquiries.
- Clinical Administration
- Create, update, and maintain accurate patient records.
- Process referrals and clinical documentation.
- Upload patient records, imaging, laboratory results, and correspondence.
- Support patient care plans and clinician follow-ups.
- Coordinate with healthcare providers while maintaining confidentiality.
- Administrative & Operational Support
- Manage shared inboxes, documentation, and digital workflows.
- Perform data entry, reporting, and general administrative tasks.
- Prepare operational reports as required.
- Identify opportunities to improve administrative processes.
- Provide additional operational support as business needs evolve.
- Billing & Financial Administration
- Assist with invoicing and payment processing.
- Reconcile payments and appointment records.
- Support insurance-related administration.
- Monitor outstanding balances and assist with collections.
Requirements
- Previous experience in administration, customer service, or coordination.
- Excellent written and spoken English.
- Strong organizational, time management, and multitasking skills.
- Exceptional attention to detail.
- Proficiency with cloud-based systems and online communication tools.
- Ability to work independently in a remote environment.
- Reliable high-speed internet and a professional home office setup.
- Proactive and solution-oriented mindset.
About Outsourced
Outsourced is a leading offshore staff outsourcing company in the Philippines, delivering dedicated full-time remote talent and offshore staffing services to global businesses of all sizes. We specialize in building high-performing offshore teams tailored to your operational needs. Offering both flexible work-from-home and premium office-based setups, we invest heavily in cutting-edge technology and optimal working environments, ensuring your team operates seamlessly and productively from day one.
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