Growth Operations Specialist (US hours)
About the role
A growing US healthcare organization is looking for a Growth Operations Specialist to guide prospective patients through onboarding — from initial inquiry through appointment booking — and deliver a seamless, trustworthy intake experience. The company operates in a fast-paced, compliance-driven healthcare environment, supporting clinical and operational leaders in delivering high-quality patient care. It values operational excellence, confidentiality, and proactive patient support across every interaction. Day-to-day, the role centers on conducting virtual patient consultations, accurately documenting patient information, coordinating scheduling, and managing follow-ups across CRM and patient management systems. Success means stronger patient conversion, accurate information capture, and a smooth, confident transition into care that supports overall operational efficiency.
What you'll do
Requirements
- 2+ years in patient intake, telehealth, or patient-facing healthcare operations
- Demonstrated experience conducting patient consultations, intake calls, or appointment coordination
- Experience leading live patient-facing video consultations via Zoom or equivalent
- Hands-on experience with CRM, scheduling, or patient management software
- Experience handling medical insurance information and related patient inquiries
- Proficiency with Google Workspace (Docs, Sheets, Calendar) and team communication tools (Slack or equivalent)
- C1+ English (CEFR) for client-facing patient consultations conducted by voice/video
About Pearl Talent
Pearl Talent is a talent placement company that recruits remote workers, trains them to work effectively with AI tools, and places them as managed contractors with client companies — across roles ranging from client-facing positions to software engineers and executive assistants. The company is roughly 50 people managing a few hundred placed contractors, growing into new verticals, with clients spanning venture-backed tech and healthcare sectors. They emphasize community-building (events, culture) alongside the placement business itself.
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