Remote Intake Specialist for Lawfirm Company
About the role
A boutique appellate law firm is hiring a Legal Intake Specialist to serve as the first point of contact for prospective clients and convert inbound inquiries into booked consultations and signed engagements. Operating at a premium price point, the firm serves professional clients navigating high-stakes appeals after an unfavorable trial outcome. It is a small, fast-growing practice in startup mode, where precision and a polished client experience define the brand and every client touchpoint carries weight. Day-to-day, the Specialist manages inbound calls, screens prospects for qualified appeals work, books consultations, and prepares engagement agreements using a custom contract-automation tool. Success means error-free agreements, accurately spelled names and correct figures, and consistently professional written and phone communication that protects the firm's reputation.
What you'll do
Requirements
- Experience in a phone-based client intake, customer service, or front-desk role handling inbound calls and prospect screening
- Hands-on experience drafting client-facing written communication (emails, documents) with accurate spelling, grammar, and formatting
- Experience preparing contracts, engagement agreements, or templated documents requiring accurate numerical data entry and calculations
- Demonstrated ability to manage multiple concurrent prospects and follow-ups using scheduling, CRM, or practice-management tools
- Proficiency with business productivity and communication tools (email, video conferencing, VoIP/phone systems)
- Experience serving professional or high-expectation clientele
- C1+ English (CEFR) for real-time phone communication and client-ready written correspondence
About Pearl Talent
Pearl Talent is a talent placement company that recruits remote workers, trains them to work effectively with AI tools, and places them as managed contractors with client companies — across roles ranging from client-facing positions to software engineers and executive assistants. The company is roughly 50 people managing a few hundred placed contractors, growing into new verticals, with clients spanning venture-backed tech and healthcare sectors. They emphasize community-building (events, culture) alongside the placement business itself.
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