Business Analyst (AI/ML Enablement) | REMOTE
About the role
This role supports AI enablement initiatives by working across business and technical teams to understand current processes, tooling, data flows, and operational requirements, and by documenting workflows and assessing readiness for AI adoption.
What you'll do
- Work closely with stakeholders across business, engineering, security, compliance, legal, and operations teams
- Understand current processes, tooling, and data flows across the organization
- Gather and document business, operational, functional, and security requirements related to AI initiatives and tooling
- Document current-state workflows and end-to-end processes across departments
- Map systems, data sources, ownership, access permissions, and data flows
- Identify process pain points, dependencies, operational constraints, and inefficiencies
- Conduct gap analysis across existing processes, tooling, and workflows
- Identify data readiness gaps including data access, governance, quality and ownership
- Support prioritization of findings, dependencies, and recommendations for AI enablement
- Solicits and readily accepts constructive feedback
- Eager to learn new systems and processes
- Demonstrates close attention to detail and thorough review of one’s work with a focus on quality
- Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
- Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
- Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed
- Exhibits good stakeholder management, ensuring client expectations are set and able to recalibrate when necessary
- Expresses ideas and suggestions in support of the team’s success
- Sees tasks through to completion and offers support as needed
- Able to communicate clearly and effectively with customers, leadership, and client contacts
- Collaborates closely with team leader/manager regarding issues or concerns with daily tasks and activities.
- Related Duties as Assigned
- Perform other duties as assigned
Requirements
- 4-year college degree or equivalent business experience
- At least 2+ years of experience in Business Analysis, Process Improvement ,Project Management and Data Analysis
- Good written and oral communication skills in English
- Business Analysis Skills;
- Requirements gathering and documentation
- Process mapping and workflow analysis
- Gap analysis and root cause analysis
- Business process improvement
- User story and use case creation
- User Acceptance Testing (UAT)
- Stakeholder management
- AI and Automation Skills;
- Understanding of Artificial Intelligence (AI) and Machine Learning (ML) concepts
- Knowledge of Generative AI tools (e.g., ChatGPT, Copilot, Gemini)
- Ability to identify business processes suitable for AI and automation
- Prompt engineering and AI workflow design
- Understanding of AI risks, governance, and ethical considerations
- Basic understanding of databases and cloud platforms
About Supportninja
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing cutting-edge technology, and challenging the status quo. We change the game by prioritizing fun in our workplace. By joining our team, you'll have the opportunity to serve world-class customers through various channels while also working in our growth centric and fun-forward culture.
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