Senior Operating Model & AI Analyst
About the role
12-month Transformation Office contract in Metro Manila covering two seats: AI, Automation & Digital Enablement (AI TOM, agentic requirements) and Operating Model & Service Excellence. Analyse processes, shape AI-enabled use cases, and support transformation delivery.
What you'll do
- Identify and assess opportunities for AI-enabled improvements, workflow automation and agentic support across Operations and related value chains.
- Support intake, prioritisation and requirements analysis for agentic solution ideas, including business benefits, user needs, data prerequisites and delivery dependencies.
- Work with Group IT, engineering resources and functional stakeholders to shape practical AI use cases and support rollout and adoption.
- Analyse current-state processes and internal services, accountabilities, handovers, pain points and improvement opportunities.
- Support the design of future-state operating models, service designs, roles and responsibilities and implementation plans.
- Build or support dashboards, reports and management views for transformation progress, operating model performance and service improvement.
Requirements
- Bachelor’s or Master’s degree in Business Administration, Information Systems, Data Analytics, Operations, Technology, Engineering or a related discipline.
- 4–7 years of relevant experience in business analysis, operating model design, process improvement, AI/automation initiatives, operations, consulting or transformation delivery.
- Good understanding of process design, service management, workflow automation, data analysis and operating model principles.
- Experience working with AI, automation, Microsoft 365, PowerAutomate, analytics tools or similar technologies is an advantage.
- Excellent written and verbal communication skills in English.
- This is a 12-month contract with opportunities for extension or conversion to a permanent position.
About Synpulse
Synpulse is a management consulting firm focused on transformation, operating models, and digital enablement for financial-services and related clients.
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