AI Ops Technical Leader
About the role
Lingaro is a global data and AI consultancy, and this player-coach role leads the intelligent transformation of their operations support practice. The AI Ops Technical Leader combines hands-on AI/ML delivery with team leadership and AI architecture governance — designing AIOps platforms that automate incident enrichment, root-cause analysis, predictive alerting, and L1 triage. The position is fully remote and based in the Philippines.
What you'll do
- Lead high-impact AIOps initiatives: real-time incident enrichment, automated root-cause analysis, predictive alerting, ticket clustering, auto-triage, and intelligent runbooks
- Architect and evolve internal AIOps platforms integrated with ServiceNow, Jira Service Management, Prometheus, Grafana, ELK, Dynatrace, and Splunk
- Apply MLOps best practices for production AI environments: model monitoring, drift detection, automated rollback, and cost optimization at scale
- Serve as the principal AI technical authority for operations support transformation programs across service operations, NOC, support desks, and reliability engineering
- Build and mentor a high-performing squad of AIOps specialists, with emphasis on reducing MTTR/MTTD, automating L1 triage, and predicting major incidents
Requirements
- Strong background in data engineering, AI/ML, or operations support technology with technical leadership experience in IT/service environments
- Proven track record delivering production AI/ML solutions that improve MTTR, MTTD, availability, and ticket deflection
- Hands-on expertise with Python, Spark, Kafka, Airflow, PyTorch/TensorFlow, LLMs, and tools like ServiceNow, PagerDuty, Splunk, Datadog, Databricks, and Azure/ADF
- Deep knowledge of AIOps practices: event correlation, anomaly detection, predictive analytics, automated actions, and GenAI for operations (copilots, auto-remediation, alert summarization)
- Familiarity with ITIL processes (incident, problem, change, service request, knowledge management)
About Lingaro
Lingaro is a global data and AI consultancy with offices across Europe, Asia, and the Americas. They serve Fortune 500 clients with services spanning data engineering, business intelligence, and applied AI, helping organizations transform raw data into measurable business outcomes.
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