Concierge Backer
About the role
Someone who is friendly, professional, and great at handling communication. Serves as the first point of contact for the business—answering inquiries, guiding clients, and connecting people to the right departments. Keeps information updated, logs interactions, and helps create a smooth, positive experience for everyone who reaches out. A strong communicator who’s always ready to assist and follow through.
What you'll do
- Act as the first point of contact for the business, addressing inquiries from clients, partners, and the public with professionalism and courtesy.
- Provide callers and visitors with detailed information about the business’s products, services, and operational policies.
- Efficiently route inquiries to the appropriate department or individual, ensuring a seamless communication flow.
- Maintain an up-to-date knowledge base of the business’s offerings, events, and updates to inform and assist contacts accurately.
- Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.
- Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.
- Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.
Requirements
- Strong verbal and written communication skills.
- A friendly and professional demeanor, with a commitment to providing outstanding customer service.
- Ability to effectively interact with people, internal and external.
- Strong follow-through skills.
About Cyberbacker
Filipino-founded company (founded 2018) with 2,000+ Filipino VAs. Main office in Ogden, Utah — fully remote, no PH office.
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