FT Operations Engineer - Linux and Unix
About the role
We are seeking a highly skilled Operations Engineer II with strong expertise in Linux system administration to support and maintain critical production environments. This role focuses on ensuring high availability, performance, and reliability of infrastructure while contributing to automation and continuous improvement initiatives, aligned with ITIL best practices.
What you'll do
- Linux System Administration
- Manage, configure, and maintain Linux-based servers (e.g., RHEL, CentOS, Oracle Linux).
- Perform system patching, updates, and upgrades in accordance with company standards.
- Monitor system performance and troubleshoot issues across infrastructure layers.
- Operational Support
- Provide 24/7 operational support (on-call rotation as required).
- Diagnose and resolve incidents, outages, and performance bottlenecks.
- Execute root cause analysis (RCA) and implement preventive measures.
- Monitoring & Alerting
- Utilize monitoring tools (e.g., Solarwinds, Prometheus, Grafana) to track system health.
- Respond proactively to alerts and ensure SLA adherence.
- Automation & Scripting
- Develop and maintain automation scripts (e.g., Bash, Python) to streamline operations.
- Support infrastructure-as-code initiatives using tools like Ansible, or similar.
- Cross-Team Collaboration
- Work closely with Storage, Middleware, Database, and Network teams to support integrated infrastructure and application environments.
- Coordinate troubleshooting efforts across teams to resolve complex, multi-layer issues.
- Participate in change planning, capacity management, and system design discussions.
- ITIL Process Alignment
- Operate within ITIL frameworks, including Incident, Problem, Change, and Request Management.
- Ensure proper documentation, prioritization, escalation, and resolution of tickets in line with SLAs/OLAs.
- Security & Compliance
- Implement security best practices, including access control, patching, and vulnerability remediation.
- Ensure systems comply with internal and external audit requirements.
- Documentation
- Maintain accurate and up-to-date documentation for systems, processes, and troubleshooting procedures.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 3-5+ years of experience in Linux system administration.
- Strong knowledge of:
- Linux OS internals and commands.
- Networking fundamentals (TCP/IP, DNS, SSH, firewalls).
- File systems, storage management, and system performance tuning.
- Experience with scripting languages such as Bash, Python, or Shell scripting.
- Familiarity with ITIL processes and service management frameworks.
- Hands-on experience with monitoring and logging tools.
About Outsourced
Outsourced is a leading offshore staff outsourcing company in the Philippines, delivering dedicated full-time remote talent and offshore staffing services to global businesses of all sizes. We specialize in building high-performing offshore teams tailored to your operational needs. Offering both flexible work-from-home and premium office-based setups, we invest heavily in cutting-edge technology and optimal working environments, ensuring your team operates seamlessly and productively from day one.
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