Client Success Director
About the role
A client success leader role for Pearl, owning retention, expansion, and referrals across Pearl's client portfolio.
What you'll do
- Own the CS team and every account/renewal/escalation
- Lead and reshape the CS team as it scales
- Drive account expansion
- Build a referral engine handing warm intros to BD; map relationships across every client stakeholder.
Requirements
- Experience managing hundreds of client/partner relationships (CS/partnerships leader at a venture-backed company, staffing/talent firm, or B2B services/agency)
- Strong relationship-building skills
- Ownership mentality
- Creative problem-solving on retention
- Ambition to build a larger client success function.
About Pearl Talent
Pearl Talent is a talent placement company that recruits remote workers, trains them to work effectively with AI tools, and places them as managed contractors with client companies — across roles ranging from client-facing positions to software engineers and executive assistants. The company is roughly 50 people managing a few hundred placed contractors, growing into new verticals, with clients spanning venture-backed tech and healthcare sectors. They emphasize community-building (events, culture) alongside the placement business itself.
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