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Senior Customer Support Specialist – AI-Driven (Shopify E-commerce)
About the role
Shopify ecommerce brand whose AI agent already resolves most tickets. This senior IC owns the hard escalations and improves the AI’s guidance so it gets smarter, not double-checked.
What you'll do
- Own the outcome of every ticket you touch — solve it, don't just close it.
- Handle harder cases the AI escalates: disputes, refunds, judgment calls.
- Improve the AI agent's guidance from real tickets so it gets smarter.
Requirements
- Senior individual-contributor support, not a task-only queue closer.
- Comfortable working with an AI agent that already resolves most tickets.
- Shopify e-commerce context.
About OnlineJobs.ph
Hiring client posting on OnlineJobs.ph — company name not disclosed on the public listing.
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