Remote Patient Care Coordinator (US Hours)
About the role
The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care.
What you'll do
- Serve as first point of contact for patient inquiries across EHR, secure chat, phone, and messaging, responding promptly and empathetically
- Educate patients on telehealth, clinical trials, and specialty care options, and guide them through platform usage and study protocols
- Handle scheduling, appointment coordination, prescription management, and follow-ups
- Conduct outreach and pre-screening for clinical trial and specialty care candidates, guiding patients through onboarding
- Coordinate with clinical teams and external providers on diagnostic testing, imaging, referrals, prior authorizations, and insurance
- Track patient progress across the care journey, flagging care gaps and barriers while advocating for patients and families
- Document patient interactions and encounters in CRM/EHR/EMR systems, maintaining HIPAA-compliant records
- Collaborate cross-functionally to improve processes, share feedback, and escalate complex cases as needed
Requirements
- Experience: 1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service
- Healthcare Background: Prior experience in US healthcare settings with understanding of healthcare systems, insurance, referrals, and care processes
- Communication: Excellent written and verbal English communication skills with compassionate, empathetic approach to patient care
- Medical Knowledge: Familiarity with medical terminology and clinical documentation
- HIPAA Compliance: Knowledge of HIPAA regulations, data protection standards, and confidential information handling
- Tech Proficiency: High level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms seamlessly
- Organization: Exceptional organizational skills and attention to detail managing multiple patient interactions consistently
- Problem-Solving: Strong creative problem-solving and troubleshooting abilities
- Empathy: Ability to handle sensitive patient information and challenging situations with professionalism and genuine care
- Proactive Communication: Anticipating patient needs and addressing them promptly with professional demeanor
- Multitasking: Proven ability to manage complex projects and multiple priorities in fast-paced clinical environments
- Adaptability: Positive approach to change and ability to thrive in dynamic healthcare settings
About Pearl Talent
Pearl Talent is a talent placement company that recruits remote workers, trains them to work effectively with AI tools, and places them as managed contractors with client companies — across roles ranging from client-facing positions to software engineers and executive assistants. The company is roughly 50 people managing a few hundred placed contractors, growing into new verticals, with clients spanning venture-backed tech and healthcare sectors. They emphasize community-building (events, culture) alongside the placement business itself.
AI Alerts shares third-party job opportunities for informational purposes only. We are not the employer and are not involved in the hiring process. Always verify the company and role through official channels before applying, and never pay to apply, train, onboard, process documents, or secure a job offer. Legitimate employers do not ask applicants for money. Read our Terms to learn more.