Remote Patient Navigator for Healthcare Company
About the role
The Patient Navigator owns two phases of the patient journey. On the front end, they pick up inbound calls, lead pre-scheduled 15-minute video intro calls, screen for financing readiness and benefits eligibility, and book qualified patients for clinical consultations.
What you'll do
- Answer inbound calls at a 90-95% pickup rate and attend all pre-scheduled video intro calls with potential patients
- Screen patients for financing readiness and benefits eligibility, and educate them on the client's non-surgical procedure offering
- Book qualified patients for clinical consultations with nurse practitioners
- Join the final 10 minutes of consultations to walk patients through next steps, payment, and financing options
- Schedule follow-ups and drive conversion from warm handoff to final payment
- Document all interactions in the EHR system, maintain HIPAA-compliant workflows, and track booking and close-rate metrics via Google Workspace
Requirements
- 2+ years of US healthcare experience in a patient-facing role (intake, coordination, scheduling, patient services, telehealth support, or clinical)
- Hands-on experience handling high-volume inbound patient calls and conducting scheduled video-based patient conversations
- Demonstrated experience discussing payment, financing, or cost options directly with patients or customers
- Proven experience working US business hours (ET/CT), including shift-based coverage
- Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms
- Ability to work on a MacBook within HIPAA-compliant workflows
- C1+ English (CEFR) with a neutral accent for US patient-facing phone and video communication
About Pearl Talent
Pearl Talent is a talent placement company that recruits remote workers, trains them to work effectively with AI tools, and places them as managed contractors with client companies — across roles ranging from client-facing positions to software engineers and executive assistants. The company is roughly 50 people managing a few hundred placed contractors, growing into new verticals, with clients spanning venture-backed tech and healthcare sectors. They emphasize community-building (events, culture) alongside the placement business itself.
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