Sr. CX Manager
About the role
Proto is hiring a Philippines-based Sr. CX Manager to own strategic, high-volume client accounts for its AI-powered customer experience platform. The role sits alongside Proto's CX Engineering team, absorbing high-frequency requests and translating client needs into action across Operations, Growth, and R&D.
What you'll do
- Serve as the go-to CX owner for strategic, high-volume accounts
- Work directly with the CX Engineering team, absorbing repetitive and high-frequency requests
- Embed into client workflows to anticipate needs and reduce reactive support volume
- Translate client requirements into internal actions across Operations, Growth, and R&D
- Identify recurring issues and implement process improvements or automation
- Monitor account health and proactively mitigate risks
Requirements
- 3+ years experience in Customer Experience or Account Management
- Experience supporting high-volume or enterprise clients
- Strong stakeholder management ability
- Excellent written and verbal English communication
- Experience in SaaS, AI, or tech-enabled services is a must
- Knowledgeable in LLMs and NLPs
About Proto
Proto builds secure, multilingual AI-powered customer experience (chatbot) infrastructure, aiming to bring AI to underserved communities and enterprises across emerging markets.
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