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Growth & Business Operations Specialist
About the role
What you'll do
- Proactively identify and build relationships with NDIS Support Coordinators, Plan Managers, other NDIS providers, community organisations, and relevant referral partners across Western Australia.
- Conduct outbound calls, emails, and other professional outreach activities to generate referral opportunities.
- Research and identify new business development opportunities within the NDIS and disability services sector.
- Respond to inbound enquiries and qualify prospective participants based on their needs, location, funding, and service requirements.
- Follow up with prospective participants and referral partners to progress enquiries through the pipeline.
- Coordinate appointments, consultations, assessments, and onboarding activities.
- Maintain accurate records of leads, referrals, activities, outcomes, and follow-ups.
- Track the participant journey from initial enquiry through assessment, onboarding, and commencement of services.
- Provide regular reporting on lead generation, referral activity, conversion rates, and business development outcomes.
Requirements
- Previous experience within the NDIS, disability, healthcare, aged care, or community services sector.
- Existing relationships with NDIS Support Coordinators, Plan Managers, providers, or other referral partners.
- Experience with NDIS intake, participant onboarding, or service delivery processes.
- Experience using CRM platforms and workflow automation tools.
- Experience with platforms such as ShiftCare, ClickUp, HubSpot, Salesforce, Monday.com, Zapier, Make, or similar systems.
- Experience creating digital forms and automated workflows.
- Experience using AI tools such as ChatGPT or Claude to improve business processes and productivity.
- Previous experience working with Australian businesses or clients.
About Shore360
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
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