Remote Customer Support Concierge for Health Care Company
About the role
A direct-to-consumer telehealth company in the health optimization space is looking for a Customer Support Concierge to serve as the front line of the patient experience and ensure every customer feels supported from first inquiry through ongoing treatment. The business delivers modern, physician-guided therapy through a fully remote, tech-enabled model, coordinating directly with pharmacy partners to fulfill patient treatment plans. The team is lean, venture-backed, and building its customer experience function from the ground up. Day-to-day, this role owns multi-channel inbound support, verifies pharmacy orders against each patient's products and dosages, coordinates with pharmacy partners to resolve fulfillment issues, and follows up with inbound leads to guide them toward starting treatment. Success means a high-touch, accurate, and reliable support operation with measurable lead conversion and minimal order errors.
What you'll do
Requirements
- 2+ years of experience in customer support, account management, or a concierge-style service role
- Hands-on experience with CRM and support platforms (HubSpot, Zendesk, or Intercom)
- Proven track record handling inbound support across email, chat, and phone
- Experience verifying order accuracy and coordinating with fulfillment or pharmacy partners
- Demonstrated ownership of lead follow-up and conversion tracking through a pipeline
- Experience building or maintaining SOPs, FAQ documentation, or response templates
- English at C1+ CEFR level (client-facing, voice and written communication required)
About Pearl Talent
Pearl Talent is a talent placement company that recruits remote workers, trains them to work effectively with AI tools, and places them as managed contractors with client companies — across roles ranging from client-facing positions to software engineers and executive assistants. The company is roughly 50 people managing a few hundred placed contractors, growing into new verticals, with clients spanning venture-backed tech and healthcare sectors. They emphasize community-building (events, culture) alongside the placement business itself.
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