Senior Healthcare Support Specialist

About the role

What you'll do

• • Prepare patient charts before scheduled appointments, ensuring all necessary information is available for healthcare providers.
• • Assist healthcare providers by scribing real-time information during appointments or wound rounds via audio or Zoom calls, accurately documenting clinical information and treatment plans.
• • Take down real-time information during patient encounters, ensuring thorough and accurate documentation of pertinent clinical details.
• • Provide support in patient registration and scheduling, ensuring all necessary administrative tasks are completed efficiently.
• • Maintain confidentiality and adhere to HIPAA and PHI requirements at all times.
• • Collaborate effectively with healthcare providers and other team members to ensure the delivery of high-quality patient care.

Requirements

• • Experienced in scribing real-time information during the scheduled appointment or wound rounds via an audio or zoom call.
• • Typing speed of at least 40 words per minute (wpm).
• • Strong understanding of medical terminology and ability to accurately transcribe clinical information.
• • Understanding of HIPAA and PHI requirements.
• • Clear and coherent in both written and verbal communication skills, with the ability to work effectively with sensitive and confidential material.
• • Ability to work accurately and attend to details while responding to multiple work demands.
• • Ability and willingness to work with a diverse staff and patient population.
• • Strong problem-solving skills and a collaborative team player.
• • Handle multiple demands and work effectively in a fast-paced environment, demonstrating flexibility with schedules and training.
• • Work independently with minimal supervision, demonstrating strong problem-solving skills and attention to detail.
• • Communicate effectively in English, both orally and in writing, with a high level of comprehension and accuracy.
• • Demonstrate proficiency in MS Office Word, Excel, PowerPoint, Outlook, and Electronic Medical Records (EMR) systems.

About Connext Global

More than offshore staffing, we’re the operating partner behind recruiting, compliance, and support.

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