Implementation & Customer Success Manager — AI Agents
About the role
Central, a Wing Assistant AI-agents product, hires an Implementation & Customer Success Manager in Metro Manila to take customers from contract through go-live. You configure workflows and integrations, shape AI-agent prompts and escalation logic, and protect revenue after launch.
What you'll do
- Own the customer journey from contract signing through implementation, launch, and ongoing success
- Take new customers live by configuring workflows, call forwarding, and integrations
- Build and improve AI agent behaviors, including prompts and escalation logic
- Work with systems like athenahealth and Brightree for integrations, handling authentication and debugging
- Investigate and troubleshoot issues and triage engineering tickets with detailed context
- Protect revenue by identifying churn risks and opportunities for account expansion
Requirements
- 3+ years in implementation, customer success, or technical account management at a B2B software company
- Proven experience managing a book of customers or implementations independently
- Hands-on experience configuring software for customers, such as CRMs or workflow automation tools
- Strong spoken and written English communication skills
- Experience with telephony, healthcare software, or APIs and integrations
- Willingness to work US business hours consistently
About Wing Assistant
Wing Assistant operates AI-agent and virtual-assistant products for businesses. Central is the AI-agents line that answers phones, books appointments, and runs back-office workflows.
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