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Technical Account Manager - AI Agents
About the role
This Technical Account Manager owns the post-signing customer relationship for Central AI Agents: onboarding, configuration, Day-7 go-lives, and expansion. You configure the product yourself and work with integration engineers on handoffs.
What you'll do
- Own the customer relationship post-signing, overseeing onboarding, configuration, and adoption of AI Agents
- Proactively manage customer expectations and ensure timely resolution of issues
- Identify, close, and expand business opportunities within the customer portfolio
- Collaborate with integration engineers on technical handoffs
- Implement accelerated ramp-up plans to achieve independent go-lives by Day 7
- Troubleshoot and configure Central independently as needed
Requirements
- Proven experience as a Technical Account Manager or similar role in B2B SaaS
- Strong technical acumen with the ability to understand software solutions and troubleshoot issues
- Exceptional verbal and written communication skills
- Demonstrated ability to manage multiple accounts simultaneously while maintaining attention to detail
- Commercially sharp with a track record of identifying and closing expansion opportunities
- Ability to work independently and take initiative in a fast-paced environment
About Wing Assistant
Wing Assistant operates AI-agent and virtual-assistant products for businesses. Central is the AI-agents line.
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