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Implementation & Customer Success Specialist — AI Agents
About the role
This is an execution-heavy implementation seat for Central AI voice agents. You configure prompts, workflows, transfer rules, and integrations yourself, then keep customers live, retained, and expanding.
What you'll do
- Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion
- Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations
- Troubleshoot customer issues and provide solutions before escalating to engineering
- Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems
- Conduct end-to-end testing of implementations
- Run onboarding, implementation, troubleshooting, check-in, and escalation calls
Requirements
- Customer-facing experience with a strong focus on ownership and resolution
- Excellent spoken and written English communication skills
- Demonstrated evidence of ownership in prior roles
- Technical aptitude and comfort with software configurations
- Availability during US business hours
- Ability to learn quickly and adapt to new technologies
About Wing Assistant
Wing Assistant operates AI-agent and virtual-assistant products for businesses. Central is the AI-agents line.
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