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Technical Customer Success Manager — AI Agents
About the role
The Technical Customer Success Manager for AI Agents owns post-sales implementation for B2B customers: configuring AI agents and workflows, troubleshooting, writing prompts, and deciding when to pull in engineering.
What you'll do
- Manage post-sales processes for B2B SaaS customers, ensuring successful implementation and ongoing support
- Configure software solutions for AI agents and workflows
- Troubleshoot technical issues and provide timely resolutions
- Collaborate with clients to develop effective AI prompts and integrations
- Maintain ownership of customer issues and open items through resolution
- Identify when engineering support is necessary and work with the integration engineering team
Requirements
- Proven experience in a customer success management role, particularly within a B2B SaaS environment
- Technical aptitude to configure software, troubleshoot issues, and understand integrations and AI workflows
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment
- Exceptional written and verbal communication skills, including explaining technical concepts to non-technical stakeholders
- Demonstrated ownership mentality with a proactive approach to customer service
- Comfort with technical tools and platforms related to AI agents and integrations
About Wing Assistant
Wing Assistant operates AI-agent and virtual-assistant products for businesses. Central is the AI-agents line.
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