Business Systems Administrator

About the role

As a Business Systems Administrator, you will be responsible for overseeing and optimizing the company’s core internal platforms while providing hands-on technical support to a fully remote team. This is a highly cross-functional role that works closely with leadership, Operations, Customer Support, Inventory, and Account Management to ensure systems are stable, secure, well-documented, and scalable. You will manage tools such as HubSpot, Google Workspace, RingCentral, and the website backend, while also identifying opportunities for automation and operational improvements.

What you'll do

• Administer, maintain, and optimize core business systems including HubSpot, Google Workspace, RingCentral, and other internal tools.
• Configure user accounts, permissions, email routing, security protocols, and access controls.
• Set up, troubleshoot, and maintain system automations, workflows, and integrations.
• Provide real-time technical support to a fully remote team during EST hours, resolving issues related to access, integrations, email configuration, and system performance.
• Create and maintain internal documentation, SOPs, and quick reference guides for systems and recurring issues.
• Manage website backend tasks such as content updates and basic configurations.
• Act as a liaison with external vendors and development partners, escalating issues, clarifying requirements, and following up on fixes or improvements.
• Monitor system usage, website uptime, and performance, proactively identifying and preventing potential issues.
• Support leadership with reporting, platform configuration, and light data hygiene tasks.
• Recommend tools, processes, and automations to improve efficiency and scalability.

Requirements

• 5+ years of experience in IT administration, business systems management, or technical operations.
• Strong hands-on experience with HubSpot CRM (admin settings, workflows, troubleshooting).
• Strong hands-on experience with Google Workspace Admin (email setup, permissions, security).
• Experience with RingCentral or similar VoIP systems (such as Aircall or CloudTalk)
• Proven ability to configure systems, workflows, automations, and user accounts.
• Solid troubleshooting skills with a proactive, preventative mindset.
• Experience supporting fully remote teams in fast-paced environments.
• Advanced business English, both written and spoken.
• Knowledge of automation tools such as Zapier, Make, or HubSpot workflows

About Near

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

Visit Near→

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