Remote Clinic Operations Coordinator for Renewable Asset Company
About the role
A US-based primary care company is building a new model of locally rooted, independent practices, looking for a Clinic Operations Coordinator to serve as the virtual front desk and keep patient operations running smoothly. The company is launching multiple net-new independent practices, with initial practitioners already signed and additional providers in contracting. At this stage, early patient experience is the growth engine—responsive, reliable operations directly shape reviews and clinic momentum. Day-to-day, the role answers and routes inbound calls, manages patient scheduling, monitors email and text communication, and executes EHR workflows for refills, referrals, and documentation follow-ups. Success means no missed calls, no dropped follow-ups, and clean monthly performance reporting that protects clinician time and builds durable patient trust.
What you'll do
Requirements
- 2+ years in a medical front desk, clinic coordinator, care coordination, or patient support role
- Hands-on experience operating an EHR system, including tasking for medication refills, referrals, and documentation follow-ups
- Proven experience managing high-volume inbound patient communication across phone, email, and text
- Experience running patient scheduling workflows (new appointments, reschedules, confirmations, cancellations)
- Ability to pull and format monthly practice performance reports from an EHR
- C1+ English (CEFR) for patient-facing voice and written communication
About Pearl Talent
Pearl Talent is a talent placement company that recruits remote workers, trains them to work effectively with AI tools, and places them as managed contractors with client companies — across roles ranging from client-facing positions to software engineers and executive assistants. The company is roughly 50 people managing a few hundred placed contractors, growing into new verticals, with clients spanning venture-backed tech and healthcare sectors. They emphasize community-building (events, culture) alongside the placement business itself.
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